The Consumer Protection Council (CPC) has issued a seven-day ultimatum to Samsung Electronics West Africa Limited to provide information on the full status of its compliance with the global directive of Samsung on the recall of the Samsung Galaxy Note 7.
The CPC’s ultimatum, which came on the heels of recent global recall of the product following its defective battery, also demanded Samsung Electronics West Africa Limited to furnish it with other measures the company may have taken to safeguard the safety and interest of Nigerian consumers.
The Council, in a letter to the company dated September 14, 2016, signed by its Director General, Dupe Atoki, said “the attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire.”
The agency’s letter stated further that “the said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals,” expressing concern that “some Nigerian consumers may already have purchased the Samsung Galaxy Note 7 for personal or other uses.
“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith, including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.” it added.
CPC is the apex consumer protection agency of the Federal Government of Nigeria established by the CPC Act Cap 25, LFN 2004 to, among others, educate Nigerian consumers, remove hazardous products from the market, provide redress to consumer complaints and ban the sale of products which do not comply with safety or health regulations.