The Nigerian Communications Commission (NCC) is set to establish additional zonal offices across the country as part of effort to enhance its operations.
The Director, Consumer Affairs Bureau, Mr Abdullahi MaiKano disclosed this at the 78th edition of Consumer Outreach Programme (COP) in Kano on Thursday.
He said that establishing the offices would give the commission the opportunity to decentralised its operations for the benefit of consumers and service providers as well as the industry as a whole.
The Director, who was represented by a Deputy Director, Dr Femi Atoyebi, said that the commission had also developed a number of initiatives aimed at protecting customers’ rights and their choices provide them with value for money.
“The NCC recognises the fact that the rights of every telecoms consumer must be protected as one of their fundamental rights is the right to be informed and educated,” he said.
He said that the reason behind initiating the consumer outreach programme was in line with the commission’s effort to ensure protection of telecom consumers from market exploitation.
“This will also empower them to make rational and informed decision when making their choices of service,” he said.
He assured consumers that the commission would continue to do its best to ensure that consumers were protected from exploitation and against fraud.
He said that the theme of the forum “Education and Information as Catalyst for Consumer Protection’’ was carefully chosen to reflect one of the objectives of the NCC of ensuring protection of the rights of consumers and effective service delivery.
NAN reports that the programme was attended by telecom consumers and heads of various service providers in the state.